About CareSwap

Frequently asked questions

Here’s how to make CareSwap work for you.

Finding your people

Who should I invite?

Start with the people who already show up.

  • Invite trusted parents of your kids’ friends.If they need a break too, this helps them as much as it helps you.
  • Invite trusted relatives who live near you.If you don’t have family close by, you’re not alone. Look to the family you’ve chosen.
  • Invite trusted friends who love your kids and want to help.Maybe they need a pet fed or plants watered while they’re away. There’s always a way to give something back.
  • Invite people you want to offer care to.Those in the thick of life who need some extra help. Inviting them gives them permission to ask you.

What if I don’t have those people yet?

Then this is the year you find your people.

Find out who in your community has kids close to your kids’ age. See a family at the park your kid is drawn to? Invite them over for Saturday morning coffee. Don’t know your neighbors? Take them a plate of treats.

It can feel awkward at the start. Most good things do. You can do this.

What if they ask what CareSwap is?

Say it in your own words, or copy ours.

“I started using CareSwap.co and want to share it with you. It’s designed to give parents some time back in their week without hiring sitters all the time. You start by adding people you trust and then post a care need like, ‘hey can anyone watch the kids while I do groceries tomorrow?’ Everyone you invited sees it, but no one feels the pressure of being asked directly, and you don’t have to send 5 different texts. (In reality, you wouldn’t send 5 different texts. You’d just take the kids.) With CareSwap, if someone can, they volunteer and you get a little time to yourself. If they can’t, you’re no worse off. I hate asking, but I know most people don’t mind helping when they can, and it helps build community, which benefits everyone.”

Invite someone today. It can help them too.

How many people do I need?

Two to three is a good start. Five is more comfortable.

With just one person, a post is barely different from a text message. The point of a circle is that you are reducing pressure on people by sending to more than one at a time.

Asking for help

What can I ask for?

Anything that gives you back a couple of hours.

A doctor’s appointment. A grocery run without a toddler. A nap. A quiet hour to pay bills. Time with your partner. Time by yourself.

You don’t need an emergency to ask. Ordinary weeks are exactly what this is for.

What if I feel bad asking?

Almost everyone does. That feeling is the reason this app exists.

Here’s the part that’s easy to miss: the people in your circle said yes to being there. When you post, you’re not putting one friend on the spot. You’re letting your many people see it, and whoever has room that day can answer. Nobody carries it alone.

And think about how you’d feel if a friend asked you. If you had time, you’d probably be glad they did.

What if nobody says yes?

Sometimes people are just busy. It isn’t a verdict on you.

Try again with a different day, or widen who can see the post. Most needs that go unanswered were posted to two or three people on a bad week.

Do I owe them something back?

No. There’s no scorekeeping here.

Some people swap week for week. Some mostly receive for a season, because it’s the kind of season they’re in. Some only ever give, like a grandparent or a neighbor who adores your kids. All of that is normal and good.

If you’re here to help

Will I be asked to do a lot?

Only what you say yes to.

Nothing is yours to carry until you volunteer for it and the other person confirms.

Can I say no?

Always.

When someone posts, everyone in the circle sees it at once. If you’re busy that day, or simply don’t want to, don’t volunteer. We all need rest.

Do I need to have kids of my own?

No. You are part of the community with or without kids.

What if I only want to help, not ask?

That’s such an important part of this.

Plenty of people join only to give. You can offer care without ever posting a need. If you only ever give care, you’ll never be asked to pay.

How it works
  1. Invite the people you already trust.
  2. When you need care, post it. The date, the time, and a few details.
  3. People in your circle see it and offer to help.
  4. You confirm one of the people who offered.

Can I find it in the app store?

No. CareSwap is designed to work in your mobile browser.

You can install it on your phone like a normal app too. If you’re logged in, you’ll find instructions on the Profile tab. It takes less than a minute.

Who sees what I post?

Only the people you choose.

Every post lets you choose between showing it to your whole circle or a smaller group of people. Nobody outside your circle can see anything, and the people you leave out never know a post existed.

What if I don’t want to be connected to someone?

Remove them, anytime. We don’t notify them.

You both simply stop seeing each other in the app.

That said, if you would watch their kids but don’t want them watching yours, you can stay connected and volunteer for their needs. You never have to include them when you post a need.

What do I do first?

Invite your people.

That’s the whole first step. A circle with people in it is what makes everything else possible. Once someone is in, post one need or offer one time and see how it goes.

Then give yourself a pat on the back. Building a community is good work. Even if no one steps up the first time, you brought people together to think about how they might show up for each other. You did the brave thing of showing others who to ask for or offer help.

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